Terms and Conditions

CUSTOMER SATISFACTION

All of our services are 100% satisfaction guaranteed. We don’t stop working until our clients are completely satisfied with their solution. That is our commitment. However, GSYS will under no circumstances be held responsible to satisfy unreasonable expectations or request. GSYS‘s discretion to decide whether or not a request or an expectation is reasonable or lies within the scope of offer of services to its client. As an example, if the client purchases a certain service, but in order to be fully satisfied, GSYS judges that an additional service is necessary, then it is no longer GSYS’s responsibility or commitment to satisfy the client. In other words, GSYS guarantees 100% satisfaction within the framework of its original agreement with the client, according to GSYS’s understanding.

In case a client is not satisfied with GSYS’s Services, the client can ask for a refund on any unused money. GSYS will be happy to exercise a refund, after doing it on review.

PAYMENT TERMS

GSYS starts working on a project upon receipt of a down payment. Unless otherwise specified in writing, the client is charged the remaining balance upon completion of the project. Services are delivered upon completion of the project, when all payments are cleared. Additional services come at additional fees, on a fee for service basis or on an hourly rate. If clients require additional services, the correspondent fee is added to their invoice and they are charged accordingly.

Unless clearly specified otherwise, all project statuses are set as “completed” after a 3 month period has passed (calculated from the first payment date).This means no more work will be done on that project and no service will be provided. This doesn’t apply on specific services, which are provided independently of the project status, and only according to the client’s payments.

DELAY IN PROJECT COMPLETION MAY OCCUR WHEN

1- There is a delay in any payment.
2- The client requests further changes in the design, structure, or content of the project.
3- The client purchases an additional service related to the project.
4- There is a delay in the receipt of any materials from the client.
5- Time frame estimates are approximate only and are subject to change at any time at GSYS’s discretion. At any time, and at its whole discretion, GSYS may decide to put a project on hold.

PRICES IN OUR SITE

All prices appearing on this site are subject to change without notice. These prices are solely informative and GSYS is not necessarily committed to them for your project. To receive a free quote for your project, please call us at +30 212 213 6175 or request a quote on our website.

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